Refund & Return Policy

Last updated: September 15, 2026

At Ninja Brew, we want you to be completely satisfied with your purchase. That's why we offer a 30-Day Money-Back Guarantee on eligible purchases.

If you're not satisfied with your purchase for any reason, you may request a refund within 30 days of receiving your order.

30-Day Money-Back Guarantee

You have 30 calendar days from the date your order is delivered to request a return and refund.

To be eligible for a refund:

• Your refund request must be submitted within 30 days of delivery.

• You must contact us at support@myninjabrew.com before sending anything back.

• You may be asked to provide your order number and the email address used to place the order.

• The product must be returned according to the return instructions provided by our support team.

Unless otherwise required by applicable law, the following items may not be eligible for return:

• Personalized or customized products.

• Items marked as final sale.

• Products damaged through misuse, improper handling, or normal wear and tear.

• Gift cards, where applicable.

• Any other products specifically identified as non-returnable before purchase.

If your product is defective, damaged, incorrect, or arrives in an unusable condition, please contact us as soon as possible at support@myninjabrew.com.

How to Request a Refund

To start a return, email:

support@myninjabrew.com

Please include:

• Your full name

• Order number

• Email address used for the purchase

• Reason for the return

• Photos or other information if the product arrived damaged or defective

We will review your request and provide return instructions when applicable.

Do not send products back to the return address printed on your package unless our support team has specifically instructed you to do so.

Return Shipping

Unless the product arrived defective, damaged, or incorrect, the customer is responsible for return shipping costs.

If we sent you the wrong product or your product arrived damaged or defective, we will work with you to resolve the issue and, where appropriate, cover reasonable return shipping costs.

Refunds

Once your return is received and approved, we will issue the applicable refund to your original payment method.

Please allow your payment provider or financial institution additional processing time before the refund appears in your account.

Shipping charges are generally non-refundable unless otherwise required by applicable law or the product was defective, damaged, or incorrectly shipped.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us at support@myninjabrew.com as soon as possible.

Please provide your order number and photographs of the product and packaging when possible so that we can investigate and resolve the issue.

Exchanges

If you would like to exchange an item, contact us at support@myninjabrew.com.

Depending on the product and circumstances, we may offer an exchange, replacement, store credit, or refund.

Sale Items

Unless otherwise stated, sale items are eligible for the same 30-day return policy as regular-priced items.

Order Cancellations

If you need to cancel an order, contact support@myninjabrew.com as soon as possible.

We cannot guarantee that an order can be canceled after it has entered processing or shipping.

Questions

If you have any questions regarding returns or refunds, contact:

Ninja Brew
Email: support@myninjabrew.com
Website: myninjabrew.com

This policy does not limit any consumer rights that cannot legally be excluded or waived under applicable law.